Well my friend went to this translator web site on her computer and then her Virus protection thing popped up and said she had 3 viruses and one was Critical, one was Medium and one was Low or something like that and now she doesnt know what to do. Im on the phone with her right now and its updateing something on her computer I guess and I dont know how I can help her help her computer. Any suggestions. Sorry if you dont know whats going on because I really dont either.
Thankss
Okay what do I do to help??!?!?!!?house call
If she has a good antivirus program it will probably take care of the problem, since it did notify her of it. Since you didn't say the name of the antivirus that she is using, we'll just assume it is adequate for now.
You also didn't say anything about any pop ups trying to get her to download anything, so let's assume it's not a trojan infection for now.
If her antivirus asks her what to do with the infected files, tell her the first thing she wants to do is have it ''heal'' them. If it says they can't be healed, tell her to have it put them in the virus vault, or chest, or whatever her antivirus calls its quarantine.
If her antivirus doesn't fix the problem at all, have her exit all running programs then run the following online virus scans, which fix what they find for free:
%26gt; ESET Online Scanner: http://www.eset.com/onlinescan/
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